AnastasiaWeb considers the following characteristics to be important for a company providing online correspondence and match making services:

Client Support

All customers’ letters regarding the company’s service and Russian or Ukrainian women should be replied by the administrator of the website in 24 hours.

Office in the USA

Having an office in your country is really important. You can always address your questions to the English speaking staff.

Office in Russia or Ukraine

It makes no sense if a matchmaking company does not have an office in the country from which you are trying to find a lifetime partner. Otherwise there will be no way to control ladies. Office should be well organized and not look like a hotel room.

Testimonials

Customers’ testimonials that reflect on the company’s services should be published on the website regularly.

News on the website

Customers should know about the company’s activities, recent events. To inform the customers about recent updates a reputable company should publish news on the website.

Regular improvements and updates

Customer’s opinion, whether good or bad, is really important for serious companies which believe that there is always room for improvement. Any suggestions regarding the services of the company are always appreciated.

Recent photos

Clients should know whom they are dealing with. The pictures of the current staff should be placed on the website. You can view the photos of AnastasiaWeb verification team and Customer Service Department staff on our site.

Manager available

If a client did not get an expected follow-up on his issues he should have possibility to discuss the problems with the CSD manager.

Accepting credit cards

Each company that pesters fair business deals with reliable banks, especially if the business is run through the Internet. Merchant account and contract with a bank – these things are necessary for

Calling a lady

The company should provide the service to contact a lady by phone so that a client could talk to her in person.

Information about the owner

Information about the owner of the company must be available for the customers. It is also useful to find information under what name the domain is registered. If this information is not complete and does not provide contact details then it is reason for doubts.

Decent businesses

A company that respects moral values and cares about its reputation will never be involved in shady businesses like porno sites.